Returns & Exchanges

All sales are final online and in-store.  

We offer 14 days for exchange or store credit only.  We require a receipt for any exchanges and any shipping costs are the responsibility of the customer.

Sale items, earrings, and bath & body products are all final sale.

Thank you for your support and understanding. Please reach out to us at shop@craftedgoods.ca should you have any questions.

Incorrect or Damaged Goods

If we shipped the wrong item or the item arrived damaged, please contact us within 3 days of receipt at shop@craftedgoods.ca

Please provide your order number and a photo of the damaged product and shipping materials to ensure a speedy response time from us.

We will happily replace any missing or damaged items at no additional cost, provided they are reported within 72 hours of order delivery.